Shipping policy

SHIPPING POLICY – EXIST CLOTHING

Thank you for shopping with EXIST Clothing. We’re committed to delivering your order safely and promptly, no matter where you are. Below is our full shipping policy, built to serve both Canadian and international customers efficiently.

SHIPPING ORIGIN
All orders are shipped from our fulfillment location in Canada.

PROCESSING TIME
Orders are processed within 1–3 business days. You’ll receive a confirmation email with tracking information once your order ships.

DOMESTIC SHIPPING (CANADA)
Shipping options and rates are calculated at checkout based on your location and the weight of your order.

Estimated Delivery Time: 2–7 business days
Carrier: Canada Post or equivalent

UNITED STATES SHIPPING
We ship to all 50 U.S. states and territories.

Estimated Delivery Time: 4–10 business days
Carrier: Canada Post / USPS / DHL eCommerce

INTERNATIONAL SHIPPING
We ship worldwide to the most active streetwear markets, including the UK, Europe, Asia, and Oceania.

Supported countries include (but are not limited to):
United Kingdom, Germany, France, Netherlands, Japan, South Korea, Australia, New Zealand, Sweden, Singapore, Norway, and Hong Kong.

Estimated Delivery Time: 7–21 business days (varies by destination)
Carrier: Canada Post International / DHL / FedEx

If your country is not listed or unavailable at checkout, please contact us for custom shipping options.

CUSTOMS, DUTIES, & TAXES
International orders may be subject to customs duties or taxes depending on your country’s laws. These fees are not included in your checkout total and are the responsibility of the customer.

We are not responsible for delays caused by customs.

FAILED DELIVERY / RETURNED PACKAGES
If a package is returned due to an incorrect address or failure to claim it, you will be responsible for reshipment costs.

ORDER TRACKING
All shipments include tracking. If you did not receive your tracking number, contact us at [your support email].

LOST OR DAMAGED PACKAGES
If your order is lost or arrives damaged, please reach out to us within 7 days of delivery. We’ll work with the carrier to resolve the issue or issue a replacement if eligible.

QUESTIONS?
Our customer support team is here to help: ex1stclthing@gmail.com